Terms & Conditions
Scope of Services
IntellaTutor provides these tutoring services & websites to you, the "Client" or the "Contractor", and to any other entity on whose behalf you accept these Terms (collectively "you"). These Terms are entered into by and between IntellaTutor and you, and you accept them by: (a) purchasing lessons from IntellaTutor or accepting free classes (b) using the Site in any manner; and/or (c) acknowledging agreement with these Terms. You understand and are willing to pay forth all costs associated with tutoring/instructing services through IntellaTutor. These costs include but are not limited to: (a) lesson rates or special packages as listed; (b) processing fees as described on the site/emails; and (c) cancellation fees as described in our cancellation policy.
After making a purchase, that is whether you plan to "Pay as you go", "Special Packages & Memberships" or for 'Memberships' you will have an Available Lesson Balance that will be deducted from; after each session (total amount of lessons completed). Your IntellaTutor Account can be requested at any time or viewed by logging into your IntellaTutor Account. After your Available Lesson Balance reaches zero your account will no longer be active until you wish to continue using our services. If you owe or have not paid for any lessons that you have been serviced for; your account and any form of sessions from IntellaTutor will be suspended. All "lessons" or "special packages" purchased from IntellaTutor are NON-REFUNDABLE and expire 1 month after the original purchase. If your account has been inactive for 60 consecutive days without written notice to IntellaTutor you must pay a reactivation fee of $50.00, if your account is inactive for 90 consecutive days without written notice your account will be suspended. If you have requested for a hold to be placed on your account; you will be billed a hold fee ranging from $25-$100.00. If you fail to make the payment it will automatically come from the next payment received from you, regardless if it goes towards a current package.
Cancellations for Classes/Packages:
If you must cancel/reschedule a session, you must provide at least a 24 hours (prior to the scheduled appointment or class) notice to IntellaTutor via email/text otherwise your Available Lesson Balance will be debited from the total amount of lessons scheduled for tutoring. If the written notice has been received in 24 hours of the scheduled appointment your Available Lesson Balance WILL NOT be debited from the total amount of lessons scheduled for tutoring. If you must cancel due to illness you must provide a 24HR notice to IntellaTutor with a verifiable doctor's note. Once the doctor's note has been verified only then will the class be rescheduled. There are NO make-up sessions! If you do not show up to a class (and no written cancellation has been provided in advance notice) or an appointment you cannot reschedule or make up the lesson; it will be considered a 'No Show'.
Cancellations for Memberships:
If you must cancel/reschedule a session, you must provide at least a 24 hours (prior to the scheduled appointment or class) notice to IntellaTutor via email or by text, Your Available Lesson Balance WILL BE debited from the total amount of lessons scheduled for tutoring. If you must cancel due to illness you must provide a 24HR notice to IntellaTutor with a verifiable doctor's note. Once the doctor's note has been verified only then will the class be rescheduled. There are NO make up sessions! If you do not show up to a class (and no written cancellation has been provided in advance notice) or an appointment you cannot reschedule or make up the lesson; it will be considered a 'No Show'.
All payments are made through IntellaTutor electronically by one of our third parties and via cash or check as instructed to by IntellaTutor that are non-refundable. When you "pay as you go" there is a minimum requirement of 2 lessons. If you purchase a "special package" or "membership" you can secure your desired times and dates at a higher percent than if you decide to "pay as you go"; these times desired cannot be 100% secure. If you are credited a lesson to your Available Lesson Balance/IntellaTutor Account for any reason (referrals or courtesy credits) you must have available lessons on your account before you can use that credit; credits are not refundable. Referrals or Courtesy credits are not redeemable for cash or any other form of payment and are only available for the type of lesson on your account Intellatutor does not automatically process renewals to customers for additional sessions. This is the customer’s responsibility.
All Unlimited or Semester Passes are based on availability and first come first serve basis. IntellaTutor reserves the right to cancel any appointments if necessary due to the unavailability of the tutor, in these situations we do our best to inform you 24 hours in advance. All lessons are private thirty-minute - sixty-minute lessons unless you have purchased a customized package.
Regardless if you are late for an appointment, the lesson will begin from the time it was scheduled and end at the time it was scheduled. If an IntellaTutor Instructor is late, your appointment will begin at the time that they arrive and end after the scheduled allotted time.
Group lessons are taught in rosters of 2-4 children per group class. The only way a class can be rescheduled is with the consent of the entire group. If one child misses a class; they are not allowed to have a make-up class, the class will be considered a 'No Show'.
Discounts & Promotions
IntellaTutor offers discounts and promotions to our clients in advance in exchange for a referral that will enroll with IntellaTutor. For instance; the client receives a $50.00 discount, so you are required to refer at least one person over to IntellaTutor. The person that is referred must successfully enroll with IntellaTutor. Your first successful referral that registers, satisfies your initial discount received. Any referral after that you will receive one free class added to your account. This applies to all discounts or promotions offered by IntellaTutor.
After you have purchased lessons, we will coordinate schedules with one of our tutors. We will assign a tutor who will fit into your schedule as closely as possible, however, we cannot guarantee any specific type of instructor or schedule. Your instructor's availability may alter after a period of time, in which case IntellaTutor will find a suitable replacement instructor or adjust your schedule accordingly. Remember if for any reason you are not satisfied with your current instructor, IntellaTutor will find a replacement.
There is no refund policy, there are only a few exceptions where a refund is considered. It is the protocol of this establishment to exhaust all other options before offering a refund. (1) If a client is unhappy with their current instructor after the first session, you must inform IntellaTutor via email (email@example.com) before the close of business hours on the day that the first lesson was rendered; that you would like a refund. The request for a refund will be reviewed and this is not a guarantee that you will receive a full refund. If a refund is approved in some cases you will be billed an early-termination fee ranging from $25-$100.00 (2) If the client no longer needs assistance with a particular course or activity yet still has monies and/or lessons due to them, IntellaTutor will hold those lessons until the next course or the next time that the client is in need of IntellaTutor. This balance can be transferred over to a family or friend of your choosing. We do not offer refunds if there is a change in instructor, a change in the instructor's schedule, limited availability, language barriers, or anything else not related to the client not being satisfied with the first lesson. The company, IntellaTutor will consider a refund if (1) there are no available instructors in that particular field or location for an extended period of time beyond our waitlist of 30 days; if we do not have an instructor that can teach your child, you will receive a refund. The refund process can take up to 60 days from the time that a written request for a refund is submitted to IntellaTutor LLC. I further agree that I will not initiate a chargeback request to my card provider and that if in doing so, IntellaTutor will dispute said chargeback based on the agreeance of these terms and conditions.
Client shall be liable for and indemnify, defend and hold harmless Intellatutor, its respective affiliates, employees, directors and agents (hereinafter collectively referred to as “Indemnified Parties”) from and against any and all claims made by Client’s customers or any other third party threatened, asserted or filed against any Indemnified Party arising out of this Agreement, and for all other claims (third party or otherwise), actions, proceedings, loss, damages, liability, legal fees and other costs and expenses (including reasonable legal costs) paid or incurred by any Indemnified Party that arise out of: (i) Client’s breach of this Agreement, the agreement signed between Client and its customers and/or applicable laws or (ii) any claim by an Alliance or any third party on the basis of any other fault, act or omission by the Client or its affiliated companies, provided that IntellaTutor as soon as practically possible notifies the Client of any such claims.
Limitation of Liability
Except as provided herein, IntellaTutor disclaims all warranties, express or implied, written or oral, in respect of its Services including but not limited to warranties of Client’s ability and fitness for a particular purpose. The Client acknowledges that IntellaTutor’s service may not be uninterrupted and that the services provided by the tutors of IntellaTutor (which are independent contractors) which is passed on to the Client under this Agreement, can be brought to an abrupt end in any event whatsoever by Intellatutor for any reason whatsoever. It is further clarified that IntellaTutor is not providing to the Client any warranty or covenant on the quality or service provided by the Tutors. Notwithstanding the foregoing, Intellatutor shall use reasonable efforts to procure/enforce the quality of the tutors obligations/services to it to the extent it is able to do so under the terms of its direct agreements with such tutors.
Terms & Conditions
These terms and conditions/policies are subject to change without notice to the client. These terms and conditions are binding under the applicable state laws. If you have any questions about the above terms or policies please contact IntellaTutor at 844-PRO-7946 or firstname.lastname@example.org.